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After sales service

Helpline WhatsApp phone +86 138 2745 2065

Only customer name, country/region and email are required. All diagnostic, product and upload fields are optional.

Customer information

Customer name *

Country / region *

City

Email address *

Mobile number

Label photo Upload (max 6) No label photo selected

Product information

Product / issue category

Product model

Lot / series number

Date of purchase

Service outage

Date trouble started

Inverter connections Connected to solar panels Connected to a generator Connected to the grid

Optional diagnostic classification

Select any category that helps the service team understand the issue.

Battery abnormality

BMS abnormality

Accessory abnormality

Installation abnormality

Describe the issue (please explain the product trouble in your language)

Upload files (photos or a short video showing the whole system and the product trouble) Upload files / video Click to add or drag files

I have read and understood the applicable service and warranty terms. This acknowledgement is optional for form submission.